You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Processing times for cancellations may vary depending on the stage of order fulfillment, but we strive to accommodate all requests received prior to shipment confirmation.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Certain items marked as "final sale" or personalized products are not eligible for returns. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays or be refused at our warehouse.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping method and retaining your shipping receipt until your refund is processed, as we cannot be responsible for items lost or damaged in transit.
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund appearing in your account may vary depending on your financial institution's processing times. Please note that shipping fees are non-refundable except in cases where the return is due to our error.
Refunds will be issued for the purchase price of the returned items only. Any discounts or promotions applied to your original order will be proportionally reflected in your refund amount. For items purchased as part of a bundle or set, the refund will be calculated based on the individual item price at the time of purchase.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number, return tracking information, and any correspondence regarding your return ready when contacting us about a missing refund.
In cases where a refund is confirmed as processed by our system but not received by the customer, we may require additional verification steps to ensure the security of the transaction. This may include providing proof of identity or authorization to process the refund to the original payment method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: AcoutureCharm Ventures
Address: 541 Magnolia Lane, Portland, OR 97209, United States
Phone: +1 503-555-0382
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
